ELUXE information

Shipping Policy

ELUXE ships to customers in Australia and New Zealand using simple flat-rate shipping options where available at checkout.

Shipping Locations

ELUXE currently accepts orders for delivery within Australia and New Zealand only. Orders submitted with delivery addresses outside Australia or New Zealand may be cancelled and refunded before dispatch.

Flat-Rate Shipping Options

Regular shipping is charged at $10. Express shipping is charged at $12. These flat-rate shipping options apply to eligible Australia and New Zealand orders where available during checkout.

Dispatch

We aim to dispatch paid orders as quickly as possible. Dispatch times may vary during busy periods, weekends, public holidays, supplier delays, courier delays or operational disruptions.

Delivery Timeframes

Delivery timeframes are estimates only. Actual delivery may vary depending on destination, courier network conditions, customs or border processing where applicable, regional access, public holidays and events outside our control.

Secure Transit Packaging

Orders are packed securely to reduce movement in transit and support safe delivery through the courier network. Packaging may vary depending on product size, order volume and available fulfilment materials.

Address Accuracy

Customers are responsible for providing a complete and correct delivery address at checkout. If an incorrect address is supplied, we may not be able to recover, redirect or replace the parcel after dispatch.

Delayed, Lost or Damaged Parcels

If your order is delayed, lost or arrives damaged, contact ELUXE through the Contact Us page with your order details. We will assist with tracking and courier enquiries where available.

Customer Responsibility

Customers are responsible for reviewing product information, intended-use statements and delivery details before purchase. ELUXE products are supplied for mechanical equipment-care applications only.