ELUXE information
Privacy Policy
ELUXE respects customer privacy. We only collect and use information needed to process orders, support customers, arrange fulfilment, manage enquiries and meet business record obligations.
Information We May Collect
We may collect customer name, email address, phone number, billing details, shipping address, order details, enquiry information, payment confirmation details and basic website analytics data.
How We Use Information
Customer information may be used to process orders, confirm payment, arrange shipping, provide customer support, respond to enquiries, manage returns or refunds, improve the website and meet legal or business record requirements.
Payments & Hosted Checkout
Payments may be processed by approved third-party payment providers where available. ELUXE does not store full card details on this website. Payment providers may collect and process payment information under their own privacy and security policies.
Shipping & Fulfilment
Necessary order and delivery information may be shared with fulfilment partners, courier services or delivery providers so your order can be packed, shipped, tracked and supported where required.
Disclosure
We may disclose necessary information to payment providers, delivery partners, website hosting providers, professional advisers, service providers, or authorities where required by law or necessary for business operations.
Security
We take reasonable steps to protect customer information from misuse, loss, unauthorised access, modification or disclosure. No online system can be guaranteed completely secure, but we limit the information we collect and avoid storing full payment card details on this website.
Access & Correction
Customers may contact ELUXE to request access to, or correction of, personal information we hold where applicable. We may need to verify the request before providing information or making updates.
Contact
For privacy questions, order enquiries or customer support, please contact ELUXE through the Contact Us page.